Returns & Exchanges
We want you to love your new tote as much as we do, which is why we offer a 30-day return window for all unused items in their original packaging. Please note that sale items and personalized goods are final sale and cannot be returned or exchanged.
Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original dust bag and shipping box, ensuring all tags remain attached and the product is in pristine condition.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing